Insurance Software:
Self-Service
Customer Portal

Our insurance software facilitates journey through buying experience, insurance claims reporting and other insurance-related services.

Key business
advantages

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24/7
accessibility
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Self-selection of insurance products by the clients
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Seamless interactions with your clients
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Intuitive guidance and self-service insurance processes
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5 modules Insurance Self-Service Portal that you buy together or separately
We offer our insurance Self-Service Customer Portal as an all-in-one solution for insurance companies or a solution with selected features or applications: Information Source, Communication Channel, Sales, Claims and Other Services Applications. We can customize our insurance software to suit your needs and business goals, as well as include new features. You can choose the configuration for Life or P&C insurance or both.
Information Source
Provide clients with real-time data, insurance-related documents and knowledge base.
Insurance Communication Channel
Easily make contact insurance company with your clients.
Sales Software For Insurance
Deliver insurance agents all the functions necessary for your clients to select and purchase insurance.
Insurance Claims Application
Provide the ability to register and monitor insurance claims.
Other Services Application For Insurance Industry
Allow independent use of after-sales tools for insurance agents and agencies.
Information Source About
Insurance
Keep your clients
well-informed
Our intuitive insurance software Self-Service Customer Portal transparently provides your clients with the most up-to-date information on their insurance policy details, personal data, the history and status of their claims, insurance policies, payments and other services.
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See our Fast Quote concept
It gives your clients easy access to their insurance-related documents, such as policy quotes, contracts, endorsements, renewals, claims records, correspondence and more.
Our insurance application also includes an easily accessible internal knowledge base which provides key information and answers to frequently asked questions.
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Policyholders have access to relevant info
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Insurance Communication Channel

Stay in touch with your clients
Seamless communication between insurers, agents, and policyholders
Our insurance software facilitates seamless communication between you, your clients and, if necessary, your insurance agents.
It includes features that enable clients to reach out to you for assistance quickly and easily.
It enables you to directly notify, update, or remind clients about insurance-related issues, as well as send important information via SMS or e-mails, improving overall communication.
Our insurance software for insurance can also support your personalized insurance promotional campaigns that can be tailored to each client's personal profile.
Insurance Software: Sales application For Insurance Industry
Give your clients the autonomy to choose insurance products and the way to buy them.
Guide insurance buyers through the buying process
Our easy-to-navigate and customizable insurance software guides the clients through the entire online purchasing process, from selecting an insurance product, customizing it, making the payment and delivering the insurance contract along with other necessary insurance documents.
The Insurance software optimizes to enrich the insurance process with personal recommendations and other customized solutions.
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See our Online Customer Sales Application
Our insurance software provides an omnichannel experience for clients, who can start the purchase process in this portal and complete it in another channel, or finalize a purchase initiated in other channels.
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See our Agent Portal - software for insurance
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Guide insurance buyers through the buying process

Insurance Claim Management

Allow clients to report and track insurance claims.
Customer portal allows customers to file claims
Our insurance software allows customers to easily submit insurance claims by filling out all the necessary details and uploading supporting documentation. This greatly speeds up the claims-handling process.
It enables customers to track the status of their insurance claims, access all related documents, and communicate easily.
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Other Insurance solutions
Give the chance to perform other tasks on their own.
Our insurance software goes beyond insurance claims to encompass various self-service tasks. These can be conveniently set up and easily adjusted as needed.
Not only does our insurance solution allow for updates to personal information, but it also accommodates more intricate tasks such as insurance policy recommendations or renewals. These processes are supported by a range of user-friendly and automated features.
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A wide selection of self-service features
Benefits
Empowerment customers
Provide your clients with a user-friendly insurance tool that is available 24/7 for real-time information and gives them the ability to perform insurance-related tasks on their own at any time.
Improved insurance data
By allowing customers to update their information and perform certain tasks you can receive more accurate insurance data.
Increased efficiency
Give customers the ability to perform some tasks themselves. Make communication faster and more interactive by automating processes and speeding them up.
Reduced costs of insurance operations
Streamline internal processes, reducing operating costs.
Better analysis of information and insurance data
Let clients update their information and perform certain tasks. Get not only more accurate insurance data, but also information about their behaviors, that can be used to better understand their needs and preferences.
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Dive into
Our Blog

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Frequently 

asked questions
What is the Self-Service Customer Portal and what does it do?
The Self-Service Customer Portal by Decerto is an advanced insurance tool designed to empower insurance customers by providing them with direct access to their policy information, claims status, and other services. It enables customers to manage their policies, submit claims, and access support without the need for direct interaction with insurance agents.
What are the main features of the Self-Service Customer Portal?
The main features of the Self-Service Customer Portal include: policy management, claims submission and tracking, document upload and management, payment processing, access to personalized insurance offers, real-time notifications, and customer support through chat and FAQs.
What benefits does the Self-Service Customer Portal offer to insurers?
Implementing the Self-Service Customer Portal offers numerous benefits to insurance companies, such as reduced operational costs, improved customer satisfaction, increased customer engagement, enhanced data accuracy, and the ability to offer 24/7 access to services.
Can the Self-Service Customer Portal be integrated with existing insurance systems?
Yes, the Self-Service Customer Portal is designed to easily integrate with other insurance systems, including policy administration systems, claims management systems, CRM systems, and other tools used by insurance companies.
What does the implementation process for the insurance solution look like?
The implementation process for the insurance solution involves several stages: needs analysis, technical infrastructure preparation, system configuration and customization, data migration, testing, and full deployment. Our team of experts supports clients at every stage to ensure a successful implementation.
What are the costs associated with using the insurance software?
The costs associated with using the insurance software depend on several factors, such as the number of users, the scope of features, and specific integration requirements. Please contact our sales team for a detailed quote and to learn more about our pricing plans.
Do you offer technical support after implementing the insurance software?
Yes, we provide full technical support after the implementation of the insurance system. Our technical support team is available to help resolve issues, answer questions, and provide system updates and maintenance to ensure optimal performance.
What security measures are employed in the insurance software?
The insurance software employs the latest security technologies, such as data encryption, secure login, regular security audits, and compliance with international data security standards to ensure maximum protection of customer data.
How does the Self-Service Customer Portal improve customer experience?
The Self-Service Customer Portal improves customer experience by providing easy access to policy information, enabling quick claims submission, offering real-time updates and notifications, and providing personalized support. This convenience and accessibility lead to higher customer satisfaction and engagement.
Ready to Elevate Your Insurance Software?
Let's Succeed Together!
Get in touch with us!
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Let's Succeed
Together
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+48 (22) 213 88 01

59 Złota Street
00-120 Warsaw
Poland

We operate in:
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