Decerto at InsTech: Looking Back at 2024 and Ahead to 2025

On November 19, Decerto had the privilege of participating in InsTech’s special evening event, “A 2024 Retrospection and What to Look Forward to in 2025.” The gathering brought together leaders and innovators in the insurance industry to reflect on the achievements of the past year and explore opportunities shaping the future.

We are proud to share that Maciej Wir-Konas, a key member of our team, took the stage during the panel discussion, “A Look Ahead to 2025 from our Consulting Members.” Maciej provided valuable insights into how Decerto supports the insurance sector in navigating digital transformation through innovative IT solutions.

Key Highlights from our Panel:

1. Personalization at Scale
   Drawing on a case study with Warta from the Talanx Group, Maciej showcased the growing demand for personalized customer experiences. He highlighted how AI-driven tools, such as context-aware virtual assistants and 360-degree customer platforms, are revolutionizing client interactions. These technologies are streamlining agent workflows, enabling precise cross-selling, and ultimately enhancing customer satisfaction.
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2. The Role of Generative AI
   Maciej outlined the transformative potential of Generative AI (Gen AI) in insurance. He emphasized how Gen AI is set to redefine customer service, underwriting, and claims processing by analyzing unstructured data, automating processes, and driving better decision-making.

The Future of Insurance

During the discussion, a central message emerged: The future of insurance lies in agility and innovation. Companies that leverage advanced technologies like Gen AI and focus on tailored digital transformation will not only thrive but also set new benchmarks in customer experience and operational efficiency.

We extend our gratitude to InsTech for organizing this forward-thinking event and for creating a platform to share insights and drive meaningful conversations about the future of insurance.

At Decerto, we are excited to continue shaping this journey alongside our partners.

Want to learn more about how Decerto can support your digital transformation in 2025? Get in touch.

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